Privacy Policy

Last updated: 12.9.2024

At Vivre Stays, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect the personal information you provide when booking a stay with us or using our services. By accessing or using our website, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal information when you make a reservation, interact with our website, or communicate with us. The information we collect includes, but is not limited to:

• Personal Identification Information: Name, email address, phone number, mailing address.
• Reservation Details: Dates of stay, number of guests, special requests, payment information.
• Payment Information: Credit card number, billing address, and other payment-related details (securely processed via our payment gateway).
• Device and Usage Information: IP address, browser type, device type, operating system, and browsing behavior on our site.
• Communication Data: Emails, customer service inquiries, and any feedback you provide.

2. How We Use Your Information

The information we collect is used for various purposes, including:

• Processing Reservations: To manage your bookings, send confirmation emails, and ensure we meet your needs during your stay.
• Customer Service: To respond to inquiries, resolve issues, and provide you with relevant information regarding your stay.
• Improving Our Services: To understand your preferences and improve our website, accommodations, and overall guest experience.
• Marketing and Promotions: With your consent, we may send you updates, special offers, and promotions related to our hotel. You can opt out of marketing communications at any time.
• Legal Compliance: To comply with legal requirements, such as tax and security regulations.

3. How We Protect Your Information

We take the security of your personal information seriously. To protect your data, we implement the following measures:

• Encryption: Sensitive information, including payment details, is encrypted using SSL (Secure Socket Layer) technology.
• Secure Servers: Our website is hosted on secure servers that are regularly monitored for potential vulnerabilities.
• Access Control: Only authorized staff members have access to your personal information, and we train them to handle it securely.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following situations:

• Service Providers: We may share your information with trusted third-party vendors who help us process payments, send emails, or manage reservations.
• Legal Requirements: We may disclose your information to comply with legal obligations, such as law enforcement requests or regulatory compliance.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction, but we will notify you if this occurs.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and personalize content. Cookies are small text files that are stored on your device when you visit our website. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our site.

For more information on how we use cookies, please refer to our [Cookie Policy].

6. Your Rights and Choices

You have certain rights regarding your personal information:

• Access and Update: You can access and update your personal information by logging into your account or contacting us directly.
• Opt-Out of Marketing Communications: You can opt out of receiving promotional emails by clicking the unsubscribe link in any email we send, or by contacting us directly.
• Deletion of Data: If you wish to delete your personal information from our records, please contact us, and we will process your request in accordance with applicable laws.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

promene,properties@gmail.com